Store Use

Store Use

Use the navigation menus on the top of the site to review products in the store.

Once you have identified your interests, choose the item(s) you want (make sure to specify the color, size and quantity along with any customized decoration or personalization), then click "Add to Cart".

From the "Add to Cart" page, you can continue shopping, clear your cart or checkout from the Cart (just scroll up or down the page for all your options).

If your purchase is more than your allowance, you will be responsible to pay the difference at checkout using Visa/Mastercard.

When selecting Payment Type during checkout, select Points (points are equal to your company allowance).

Order Confirmation
Once an order is placed, you will receive an email confirmation.

Payment
Orders can be placed by Points or VISA/MasterCard.

Production Times
Normal production and decorating time is up to 14 working days (but may vary based on stock availability).

Shipping Methods
Packages will be shipped “Best Way” via UPS, USPS or a combination of both.

Depending on location, UPS & USPS will deliver as follows:

Midwest: 2 to 3 business days
Coasts: 3 to 5 business days

Be sure to use a shipping address that can receive packages. For international orders, Customer Service will contact you to confirm any additional shipping, taxes and/or duty charges for the order.

Shipping Damages

If packages are missing or damaged, be sure to file a claim with the freight carrier. If you notice concealed damage after the driver leaves, keep all the packing and call the carrier to return and inspect the damage (carrier is responsible for damage incurred during transit).

Updating, Canceling or Returning Orders
For over 100 years, Pella Products has guaranteed the quality and workmanship of our apparel!

Contact Customer Service to update, cancel or return an item (please have your sales order or confirmation number available).

To update or cancel an order, please contact us as soon as possible (once an order is decorated, changes cannot be made).

If you email Customer Service, please include your SALES ORDER or CONFIRMATION NUMBER in the subject line and return instructions will be sent to you.

Items may be returned within 15 days of the shipping date. Items must be in new condition, folded with hang-tags and in original packaging (apparel must not have been worn, washed or altered). Decorated, custom, special order, clearance or closeout items cannot be returned unless the merchandise has a manufacturers defect or the wrong item was shipped.

Return the item to the address provided by Customer Service.

Keep your shipping records for proof of shipment in the event of the loss of returned merchandise (we are not liable for items that do not reach our return department).

The customer is responsible for all freight charges that are not a result of a manufacturers defect or incorrect shipment by the company.

Terms and Conditions

By using our Site, you agree to all our Terms, Conditions, Privacy Policy and other Provisions (Agreement).

If you disagree with any of the below, do not use this site.

We may change our Agreement at anytime by posting a new version on the Site. We cannot guarantee continuous or secure access to our services or site which may be impacted by factors outside our control. By communicating electronically, you agree all notices, disclosures and other such communications satisfy any legal requirement that such communications be in writing. We provide our sites and services as is and without any warranty or condition, express, implied or otherwise. We are not responsible for incidental or consequential damages or losses caused the use of this site, services, by defective products, errors in shipping or other errors. The limit of our liability is the replacement cost of any product purchased. You shall comply with all applicable domestic and international laws, statutes, ordinances and regulations regarding your use of our service and your purchased items. We reserve the right to make changes to our site at any time. If any provision of this Agreement is held to be invalid or unenforceable, such provision shall be struck and the remaining provisions shall be enforced.

Privacy Policy

Your privacy is important. So, let us explain what information we collect, why we collect it and how it is used.

Children Under the Age of 13. This Site is not intended for children. We ask that children under 13 years of age not submit personal information on this Site. It is recommended that parents supervise their children's online activities and consider using parental control tools available from online services and software manufacturers.

Sharing. We may share information with our business partners to process your orders, but we do not offer your information to outside advertisers.

What information do we collect from you? To begin, you may choose simply not to provide personal contact information by not using the Site.
If you decide to use our Site, we may request your name, address, telephone number, payment information or other "real world" contact and transaction data. As you browse our Site, we may gather other data that shows what pages you visited and how long various features were used. This information may or may not inherently reveal and/or be linked to you personally.

Certain Exceptional Disclosures. We may disclose your information if necessary to protect our legal rights or if the information relates to possible illegal activities. Also, disclosure may be required by law or if we receive legal process.

What are cookies? Why do we use them? Cookies are small files stored by your browser in your computer when you visit our Site. We use cookies to improve our Site and make it easier to use. Cookies permit us to recognize users and avoid repetitive requests for the same information. Most browsers will accept cookies until you change your browser settings.

How do we protect information we collect? We follow standard business practices to secure the integrity of data stored on our system. While no computer system is completely secure, we believe the measures implemented by our Site reduce the likelihood of security related issues to a level appropriate to the type of data involved.

Copyright. All software and content on this site, including text, graphics, logos, images, videos, processes and the like are the property of Pella Products, Inc. or our related business partners and is protected by U.S. and international copyright laws. Any use other than our shopping service, including reproduction, modification, distribution, or other such activities is strictly prohibited.

Links. The Site may contain links to other Sites. We are not responsible for the privacy practices of other Sites. We recommend you read the privacy statements of each Site that collects identifiable information.